HIRING GUIDE • 2025

hire a web designer

A practical, step-by-step guide for small business owners on when to hire, what to pay, which questions to ask, and how to get a website that actually generates leads.

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Who this guide is for

Trades, local services and small businesses who need a website that attracts enquiries — but want to hire the right person or choose the best alternative.

Time to hire

Hire when your DIY site is costing you leads, you need a conversion-focused design, or you want custom integrations (bookings, payments, membership areas).

Typical cost

Freelancer project: $1,200–$6,000. Small agency: $4,000–$20,000. Ongoing maintenance: $50–$300+/month. Low-cost alternative: managed AI site from $49/month.

DECIDE

Do you really need to hire a web designer?

Hiring makes sense when your website is actively part of how you get customers — not just an online brochure. Below are concrete signs that it's time to bring in professional help.

You're losing leads

High bounce rates, low contact requests, or poor local rankings indicate the site isn't converting. A designer focused on conversions can fix layout, CTAs and trust signals.

You need integrations

Bookings, payments or CRM integrations usually require custom work. If these are critical to operations, hire a web professional with integration experience.

No time to manage

If you’d rather spend time on jobs, clients, or operations than wrestling with uploads and updates, a managed provider or designer saves you hours every week.

OPTIONS

Hire vs DIY vs Managed AI (which is right for you?)

Each approach has strengths. Below is a quick comparison to help you pick the right path for your budget and goals.

Hire a web designer

  • Custom design tailored to brand & conversion goals
  • Supports complex integrations
  • Higher upfront cost and longer delivery

Best if you need unique functionality, design systems, or an agency-level brand presence.

Do it yourself

  • Lowest upfront cost
  • Fast changes you control
  • Time-consuming and may lack SEO expertise

Good for one-page sites where getting online quickly is the priority and you have time to learn.

Managed AI (e.g. Congero)

  • Live websites in under 60 seconds
  • All-inclusive $49/month: domain, hosting, updates, SEO
  • Unlimited updates via text — no technical skills needed

Ideal for trades and local services who want a professional site fast, recurring service, and predictable cost without lock-in.

BUDGET

How much does hiring a web designer cost in 2025?

Costs vary with complexity, experience, and region. Use these ranges to budget and compare proposals.

Typical one-off project

  • Basic freelancer site: $1,200 – $4,000 (small brochure site, template-based)
  • Experienced freelancer or specialist: $3,000 – $8,000 (custom design, optimisation)
  • Small agency: $6,000 – $20,000+ (strategy, branding, multiple revisions)

Ongoing costs

  • Hosting & domain: $10 – $50/month (if unmanaged)
  • Maintenance & updates: $50 – $300+/month depending on support level
  • SEO & marketing: Extra retainer or project fees

If predictable low-cost maintenance is a priority, managed solutions (e.g. Congero) offer a flat $49/month that includes domain, hosting, unlimited updates and local SEO — useful for service businesses wanting predictable budgeting.

PROCESS

8-step process to hire the right web designer

Follow these steps to evaluate candidates, set expectations and protect your business.

1. Define goals & must-have features

Clarify whether your priority is lead generation, online bookings, e-commerce, or brand refresh. Write a short brief — it will save time and miscommunication.

2. Prepare a budget & timeline

Set a realistic budget range and target launch date. Ask candidates to specify milestones and delivery times in their proposal.

3. Shortlist portfolios

Review live sites, not just screenshots. Check mobile performance, load speeds and whether the site clearly converts visitors into leads.

4. Interview & ask the right questions

Use the interview questions below. Ask for examples of similar industries and specific metrics (time-to-live, conversion lifts).

5. Agree scope & deliverables

List final deliverables (pages, CMS access, analytics setup, SEO meta tags), revision rounds, and acceptance criteria.

6. Payment & milestone schedule

Avoid large upfront payments. A common structure: 30% deposit, 50% on design approval, 20% on launch, plus a maintenance retainer if needed.

7. Test and approve

Test on multiple devices, run speed and SEO checks, verify forms and integrations before paying final invoice.

8. Post-launch support & analytics

Agree on a support window after launch, monitoring, and a plan for future updates. Monthly analytics will show whether the website is delivering results.

CHECKLIST

Questions to ask and things to check before you sign

These concrete checks reduce risk and ensure the supplier meets your needs.

  • Can you show live examples of similar businesses? Prefer live links over screenshots.
  • Who will own the domain and hosting? Make sure you retain control of accounts.
  • Will the site be responsive and ADA-accessible? Test on phone and tablet during review.
  • Do you include on-page SEO and schema? Ask for a list of SEO tasks included.
  • What analytics will you install? Request Google Analytics + conversion tracking.
  • How many revisions are included? Define rounds and scope for design changes.
  • What happens if work is delayed? Ask about remedies and timeline guarantees.
  • How do you handle backups and security? Confirm update schedules and incident response.
  • Can I export my site if I leave? Get export or handover terms in writing.
  • What support is included post-launch? Clarify hours, SLA and hourly rates.
WARNINGS

Red flags when hiring a web designer

  • Vague scope or "design as we go" billing — scope creep costs you more.
  • Refusal to sign a simple contract or show portfolio links.
  • Contract clauses that keep domain, login or content hostage.
  • Unrealistic delivery promises with no plan or milestones.
FAQ

Frequently asked questions about hiring a web designer

How long does it take to build a professional website?

A simple site can be ready in 2–4 weeks with a focused designer. Complex projects with custom integrations often take 6–12 weeks. If you need a site immediately, managed AI options can provide a live, SEO-ready site in under 60 seconds and handle ongoing updates.

Can I get a website that ranks locally?

Yes — local SEO requires consistent NAP (name, address, phone), Google Business Profile setup, on-page optimisation and schema. Make sure your designer includes these or choose a managed service that does it automatically.

What happens if the designer stops responding?

Retain control of your domain, hosting and admin accounts. If the designer becomes unresponsive, you can move hosting or hire another professional to continue work. Having export rights in the contract helps migration.

Is an expensive agency always better?

Not necessarily. Match the agency’s experience to your goals. Agencies excel at strategy and brand work; freelancers can deliver strong results for straightforward projects. For many trades and local businesses, a professional-managed solution that bundles design, hosting and SEO for a flat fee is the most cost-effective option.

Not sure whether to hire or try a faster, cheaper option?

If you need a professional, SEO-optimised site right now and predictable ongoing updates for a flat monthly fee, try a free demo and compare results before committing to a large project.

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