1. Introduction
Welcome to Congero Pty Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered website building platform and related services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, company name, and other registration details.
- Payment Information: We use Stripe as our third-party payment provider. Stripe may collect your billing information including credit card details, billing address, and payment history. Payment processing is handled by Stripe and We never see your credit card information.
- Website Content: Content you create, upload, or generate through our platform, including text, images, code, and design elements.
- Support Communications: Information you provide when contacting our support team, including messages, attachments, and feedback.
2.2 Information We Collect Automatically
- Usage Data: Information about how you interact with our Service, including pages visited, features used, time spent, and click patterns.
- Device Information: Device type, operating system, browser type and version, IP address, and unique device identifiers.
- Log Data: Server logs that include IP addresses, request/response data, timestamps, and error messages.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Service usage.
2.3 Information from Third Parties
- AI Model Providers: Data processed through our AI integrations (OpenRouter, Anthropic Claude, OpenAI) may be subject to their respective privacy policies.
- Analytics Services: Aggregated usage statistics from third-party analytics providers.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Creating and managing your account
- Processing payments and billing
- Generating and hosting websites through AI assistance
- Providing customer support and technical assistance
- Managing Git repositories and version control
3.2 Service Improvement
- Analyzing usage patterns to improve our platform
- Developing new features and capabilities
- Training and improving our AI models (with appropriate safeguards)
- Conducting research and analytics
3.3 Communication
- Sending service-related notifications and updates
- Responding to inquiries and support requests
- Providing marketing communications (with your consent)
- Sending security alerts and important account information
3.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud, abuse, and security threats
- Enforcing our Terms of Service
- Resolving disputes and legal claims
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist in operating our Service:
- Cloud Infrastructure: AWS, Google Cloud, or similar providers for hosting and storage
- Payment Processing: Stripe, PayPal, or other payment processors
- AI Services: OpenRouter, Anthropic, OpenAI for AI-powered features
- Analytics: Google Analytics and similar services for usage analysis
- Communication: Email service providers for transactional and marketing emails
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our Terms of Service
- Prevent fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
4.4 Consent
We may share information with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data in transit and at rest is encrypted using industry-standard protocols
- Access Controls: Strict access controls and authentication requirements for our systems
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for detecting, responding to, and reporting security incidents
- Staff Training: Regular security awareness training for our employees
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Website Content: Retained according to your subscription plan and backup policies
- Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You may request deletion of your data subject to certain limitations.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
7.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to limitations)
7.3 Processing Limitations
- Object to certain processing activities
- Request restriction of processing under certain circumstances
7.4 Marketing Communications
- Opt out of marketing emails at any time
- Manage communication preferences in your account settings
To exercise these rights, please contact us at privacy@congero.com.au.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account and prevent fraud
- Analyze Service usage and performance
- Provide personalized content and recommendations
You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality.
9. International Data Transfers
Our Service may involve international data transfers. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: For transfers to countries without adequacy decisions
- Certification Programs: Participation in recognized data protection frameworks
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information (subject to exceptions)
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
12. European Privacy Rights
European users have rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process data based on contract performance, legitimate interests, and consent
- Data Protection Officer: Contact contact@congero.com.au for data protection inquiries
- Supervisory Authority: You have the right to lodge complaints with your local data protection authority
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications
Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@congero.com.au
Address: [Your Business Address]
Phone: [Your Phone Number]
For data protection inquiries specifically, you may also contact our Data Protection Officer at contact@congero.com.au.