Never Miss Another Call - AI Receptionist for Australian Businesses
Answer every call, day or night. Our AI Receptionist handles inbound calls, books appointments, qualifies leads, and sends call summaries—so you can focus on the work.
Request a Free Quote
Quick 30-second form. No obligation.
Our Australian team will be in touch within 30 minutes during business hours.
Are Missed Calls Costing You Thousands?
62% of calls go unanswered
Across SMBs during peak hours—most callers won’t try again.
$45k+ p.a. receptionist
Before super & leave—still can’t cover after-hours or overflow.
After-hours = lost revenue
Up to 30% of enquiries happen outside 9–5.
Slow replies = poor CX
Leads go to competitors when you can’t answer instantly.
What Is an AI Receptionist?
It’s a virtual receptionist that answers calls 24/7 in a natural Australian voice, books jobs, qualifies leads, and sends summaries to your inbox or CRM—configured to your exact business rules.
24/7 Call Answering
Never miss a call—public holidays and weekends included.
Natural Conversations
Friendly Australian tone, brand-aligned scripts, multiple languages if needed.
Appointment Booking
Real-time calendar availability and SMS confirmations.
Lead Qualification
Custom questions, service areas, and minimum job size filters.
CRM & App Integrations
Push leads to your tools—email, SMS, calendars, CRMs, and more.
Summaries & Transcripts
Every call logged with key details and next steps.
Industries We Serve
Every deployment is customised to your industry, scripts, compliance and brand voice.
How It Works
1) Custom Setup
We workshop scripts, FAQs, service areas, booking rules and escalation paths.
2) Seamless Integration
We connect calendars, email/SMS, and CRMs. Test calls validate flows.
3) Go Live (2–3 Weeks)
We launch, monitor, and fine-tune responses for accuracy and brand fit.
Real-World Use Cases
Plumbing
Caller: “Emergency leak in Surry Hills.”
AI: “We can be there within 90 mins. Can I grab your address and best contact?”
Result: Job booked after-hours; SMS confirmation sent.
Allied Health
Caller: “Any physio spots tomorrow?”
AI: “Yes—11:30am or 2:45pm. Which suits you?”
Result: Calendar sync + intake form sent via SMS.
Auto Services
Caller: “Need a pink slip.”
AI: “We can do that today. Rego and preferred time?”
Result: Lead captured; team notified by email/SMS.
Real Estate
Caller: “Vacate clean quote.”
AI: “Property size and date? I’ll prepare a quote now.”
Result: Qualified lead with budget range logged to CRM.
Hospitality
Caller: “Table for 6 Saturday.”
AI: “7pm or 8pm available—any dietary needs?”
Result: Booking confirmed; team looped in.
Retail
Caller: “Do you stock …?”
AI: “Yes, in-store. Would you like me to reserve one?”
Result: Reservation created with pickup window.
Transparent, Affordable Pricing
Stop Missing Calls for Less Than a Coffee Per Day
Professional AI Receptionist
What's Included:
- 24/7 call answering with natural Australian voice
- Appointment booking & calendar sync
- Call recordings & transcripts sent instantly
- Basic CRM integration
- Email & SMS notifications
- Spam & robocall filtering
Business Plan
Everything in Professional, plus:
- Unlimited calls (never a busy signal)
- Job management integration (ServiceM8, Simpro, AroFlo)
- Advanced lead qualification & screening
- Multiple tool integrations
- Priority Australian support
- Custom workflow automation
Enterprise/Multi-Location
- Tailored routing & compliance
- Advanced integrations & SLAs
- Dedicated account management
One-Time Setup: $500–$1,500
Includes:
- Custom script creation for your business
- AI training on your FAQs and services
- System integration & testing
- Team training session
- 30 days of optimization support
Traditional Receptionist vs Congero AI Receptionist
ROI Guarantee
Why Choose Congero
25+ Years Experience
Global web and automation experience since 1999.
Australian Team
Local support, plain-English setup and training.
Custom Configuration
Scripts, compliance and tone tailored to your brand.
Deep Integrations
Calendars, CRMs and messaging tools connected.
No Lock-In
Month-to-month plans; scale up or pause any time.
Ongoing Support
We monitor quality and continuously improve responses.
Features & Capabilities
Call Handling
- Instant answer with branded greeting
- Call transfer & escalation rules
- Voicemail fallback with transcription
- Overflow & after-hours routing
Automation
- Calendar booking & rescheduling
- Quote-intake flows with required fields
- Smart FAQs and knowledge base
- SMS/email notifications to your team
Data & Security
- Conversation summaries & full transcripts
- Audit trails and export on request
- PII minimisation and access controls
- Australian privacy standards in mind
Need advanced automations? Explore our Custom AI/SAAS Automation and SEO Blog Autopilot.
Frequently Asked Questions
How much does your AI receptionist cost?
Our AI receptionist service starts from $299/month for small businesses with basic needs, with most businesses paying $399–$599/month depending on call volume and integrations required. There's a one-time setup fee of $500–$1,500 (waived for annual commitments) that includes custom training, integration, and ongoing optimization. This is 90% cheaper than hiring a full-time receptionist.
How long does setup take?
Typically 2–3 weeks including script writing, integrations and QA test calls.
Will callers know it’s AI?
Most assume it’s a friendly receptionist. We’re transparent on request and can include a short disclosure if preferred.
Can it handle complex calls?
Yes—escalation rules route complex or sensitive calls to your team instantly.
Which industries are supported?
All major industries including trades, healthcare, retail, hospitality, real estate, and professional services.
What does it cost?
From $249/month with a one-off setup for scripts and integrations. We’ll provide a tailored quote.
Do I need technical skills?
No—our Aussie team configures and supports everything for you.
How is data handled?
We minimise PII, secure transcripts, and follow Australian privacy expectations. Ask us about your compliance needs.
Does it integrate with my tools?
Yes—email, SMS, calendars and popular CRMs. We can also scope custom integrations.
Do you offer trials?
We can run a short pilot with test routing before full go-live to prove value.
Overflow & after-hours?
Yes—we can answer all calls, only overflow, or only after-hours. Your choice.
What Australian Businesses Say
“We’re finally capturing after-hours plumbing jobs. The summaries are brilliant—our team starts the day with booked work.”
— Ben, Sydney Plumber
“Patients love the instant confirmations. Our no-shows dropped and reception is less overwhelmed.”
— Sarah, Physio Clinic Manager (VIC)
“Professional, fast setup and great local support. We wish we’d done this earlier.”
— Marcus, Auto Services (QLD)
Ready to Stop Missing Calls?
Get a tailored plan and see how quickly AI can pay for itself.
Australian Owned • No Lock-In • Setup in 2–3 Weeks
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